CUSTOMER CARE

FAQ's

WE MIGHT HAVE ALREADY READ YOUR MIND. USE THE SEARCH BAR TO FIND WHAT YOU ARE LOOKING FOR.

ORDERING

HOW DO I MAKE A PURCHASE?

Shopping online at Daydreamers Club is simple and easy. After browsing through our collections and deciding on an item that you would like to purchase, simply select your size, click ‘Add to Cart’, then follow the prompts to 'Check out' on screen. If you’re wanting to purchase a variety of items, simply add all items to your shopping cart first, then click the ‘Check out’ button on the shopping cart page.  

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept most payment methods, including: Visa, MasterCard, Afterpay, PayPal, AMEX, Shop Pay, Apple Pay & Google Pay.

DO YOU OFFER SHOP NOW, PAY LATER?

Yes, we offer the option to Shop Now, Pay Later by using Afterpay at checkout.

Learn more about Afterpay here.

HOW DO I USE MY STORE CREDIT?

Using your store credit is super easy. If you are issued with store credit, we will email you a unique code that is solely for you to use. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your store credit will then be automatically deducted from your order total.

HOW DO I USE MY GIFT CARD?

Gift cards are really easy to use. If you have purchased or been given a gift card, the card will contain a unique code. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your gift card credit will then be automatically deducted from your order total.

HOW DO I KNOW IF MY ORDER IS SUCCESSFUL?

Once you have completed the checkout process, you will receive an email confirming that your order has been placed. When the payment has been successfully processed, we will then pack and fulfill your order. Once your order has been dispatched you will receive another email confirming that your order has been sent and you’ll be provided with a delivery tracking ID number, which you can use to follow the delivery progress.

CAN I CHANGE MY ORDER ONCE IT'S BEEN PLACED?

We aim to dispatch new orders as quickly as we can. Because of this we are unable to change your order once it has been confirmed and the payment has been successfully processed.

SHIPPING & DELIVERY

WHAT IS THE DELIVERY PROCESS?

We aim to dispatch new orders as quickly as we can. Orders are packed and fulfilled on the same day as purchase, or the next available business day. Once your order is dispatched, you will receive a confirmation email with your delivery tracking ID number, which you can use to follow the delivery progress. For all shipping & deliveries, we use Australia Post as our delivery partner. 

HOW MUCH DOES DELIVERY COST IN AUSTRALIA?

We offer FREE express delivery for Australian orders over $100 and FREE standard delivery for Australian orders over $60. For more info about shipping & delivery, click here

DO YOU OFFER EXPRESS DELIVERY?

Yes, we offer FREE express delivery for Australian orders over $100. For Australian orders under $100, the cost for express delivery is $15. For more info about shipping & delivery, click here

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we offer FREE standard international shipping for orders over $200. For international orders under $200, the cost for shipping is $25. For more info about shipping & delivery, click here

WHICH COURIER SERVICE DO YOU USE?

We use Australia Post as our delivery partner for all shipping & deliveries in Australia and abroad. 

MY DELIVERY HASN'T ARRIVED YET?

Hang tight, it's on its way! All orders are provided with a delivery tracking ID number. You can use this ID number to track the progress of your delivery via the Australia Post website. When viewing the Australia Post website to track your order, if something seems wrong, contact us ASAP and we'll follow this up for you. Standard delivery usually takes between 2-7 business days. Express delivery usually takes between 1-2 business days. International delivery usually takes between 5-10 business days. If you live in a remote location, please allow an extra 1-2 days for your delivery to arrive.

ARE THERE ANY MORE DETAILS ABOUT SHIPPING & DELIVERY?

For more info about shipping & delivery, click here

AFTERPAY

WHAT IS AFTERPAY?

By shopping with Afterpay you can purchase and receive your order now, then pay it off in 4 interest free fortnightly payments. 

WHAT DO I NEED TO REGISTER FOR AFTERPAY?

Registering for Afterpay is easy. All you need to do is to:

1. Provide a valid email address and Australian mobile phone number
2. Provide a valid delivery address in Australia
3. Be at least 18 years of age
4. Be the holder of a debit or credit card

For full Terms & Conditions visit Afterpay

HOW DOES SHOPPING WITH AFTERPAY WORK?

Shopping with Afterpay is simple and straight forward. Just follow the steps below:

1. Add your selected items to your shopping cart, then continue through to the checkout as normal 
2. Select Afterpay as your payment method in the checkout
3. Login to Afterpay or register a new account (instant approval decision) 
4. Confirm and purchase your order

For the first time you use Afterpay, the first instalment will need to be available at time of checkout as it will be taken out immediately. The following instalments will then be deducted fortnightly after that. For any future Afterpay orders, your first instalment will be deducted within 14 days. The full payment schedule will be provided at time of purchase.

WHAT ABOUT DELIVERIES, RETURNS & REFUNDS FOR AFTERPAY PURCHASES?

Your order will be delivered as normal in line with our regular shipping & delivery rates. Return requests will be accepted as normal in line with our 30 Day Returns policy. If a refund is requested and you've already made instalment payments, these payments will be refunded back into your account within 1-3 business days. Any future Afterpay instalments will be cancelled.

ARE THERE ANY FEES FOR USING AFTERPAY?

Afterpay does not charge interest. Afterpay is free to use, when you pay on time. There are no sign up fees or establishment fees and no monthly account fees. If you miss a future payment, you will be charged a late fee of $10, plus a further $7 fee 7 days later if the payment has still not been made. Spending limits start at around $600 and only increase gradually with responsible spending behaviour.

NEED MORE INFO ABOUT AFTERPAY?

If you're needing more information about Afterpay, check out their How It Works page here.

RETURNS

WHAT IS THE RETURN POLICY?

If you're item doesn't feel quite right, we're happy to accept hassle-free 30 Day Returns from the date of your delivery. Simply return your item within the 30 day period and we'll provide you with a size exchange, store credit, gift card or refund your purchase. Some conditions apply, to find out more click here.

HOW DO I MAKE A RETURN?

To return an item, please follow our 30 Day Returns policy.

1. All returned items must be in their original condition with original tags, original labels, original hygiene seal(s) and original packaging intact.
2. All returned items must be unworn, unwashed and undamaged.
3. Store credit and gift cards will be available to use for a period of 2 years. 
4. If you decide to request a refund for your return, we can only refund the item price on your receipt. We cannot refund the original shipping & delivery costs. 
5. If you decide to request store credit or a gift card for your return, wecan add the original shipping & delivery cost to your store credit or gift card total. 

Post all returns to:
Daydreamers Club
PO BOX 365,
Mermaid Beach,
QLD, 4218

Daydreamers Club will inspect all returned items to assess their condition and determine if they have been used or not. Daydreamers Club reserves the right to refuse any returned item where the above outlined requirements are not met. Refused items will be returned to the customer.  

To learn more about 30 Day Returns click here.

AN ITEM THAT I RECEIVED IS FAULTY, WHAT DO I DO?

All items are thoroughly quality controlled by Daydreamers Club before dispatching your order to you. In the event that you receive an item that is faulty, please contact our customer service team ASAP. We will replace the item with a like for like, style and size. If the item cannot be replaced due to being out of stock, you will be refunded the full cost of the item including shipping.

I'VE CHANGED MY MIND, CAN I GET A REFUND?

Sorry—but we do not process refunds for a change of mind. Please view our returns policy here.

HOW LONG DO RETURNS TAKE?

Once we receive your returned item, we will process the return request as quickly as possible. For store credit and gift cards, we can provide you with this amount instantly. For refunds, the money will be refunded back into your bank account within 1-3 business days.

TELL ME MORE ABOUT STORE CREDIT FOR RETURNS?

We’re happy to offer store credit for 30 day returns, provided the returned item meets our conditions. If you decide to request store credit for your return, we can also add the original shipping & delivery cost to your store credit total. Using your store credit is super easy. Once you’ve been issued with store credit, we'll email you a unique code that is solely for your own use. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your store credit will then automatically be deducted from your order total.

Get in touch

NEED SOME HELP WITH YOUR ORDER, OR HAVE FURTHER QUESTIONS?